©2019 by JukeBuds.com, a registered entity of Hobicorn Innovations LLC | support@jukebuds.com

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JukeBuds Policies

Customs Fees:

*This applies to customers outside of the USA*

JukeBuds is not responsible for the payment of customs or VAT fees. The fee varies by country and we are unable to calculate this in advance. JukeBuds does not receive these fees. They are taxes that must be paid to your country for importing goods.

 

Returns:
 

If the buds are unused and unopened, we can take them back for a full refund within 30 days. If the buds are used, or damaged by the customer, for sanitary reasons, we are not able to offer a refund. If the buds are defective and you contact us within 30 days, we'll send out a replacement. Limited Edition items may not be returned or exchanged under any circumstances. Our end goal is to make sure that our customers are happy with their product. If you have any questions regarding returns, please email travis@jukebuds.com.

Before you Process a Return:

  • Returns are accepted only if your item is unused and unopened.

  • Once our distribution center receives your returned order, please allow up to 10 days for us to inspect and process your return.

  • Once your return is processed and approved we will refund the payment method used for the net amount of the item(s) returned.

  • The return shipping costs are the customer’s responsibility.

  • The original shipping fees are non-refundable.

  • All returns must be correctly processed through: travis@jukebuds.com. JukeBuds items sent to our distribution center without a return done through travis@jukebuds.com will be discarded upon receipt.

  • By issuing a return to JukeBuds, you agree to the terms of the Return Policy.

  • If the return does not meet the criteria above, the return will be rejected and discarded and a refund will not be issued.  JukeBuds will not return rejected merchandise.

  • If you are returning a “gift”, you will need the order number and email address used to place the order.  

  • JukeBuds does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. You must provide a tracking number when you return the order.

Damaged Items:  Damaged items must be reported/emailed within 3 days of receipt with photos attached to travis@jukebuds.com. If not reported within 3 days, we will not issue replacements.  JukeBuds is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.

If you have received an incorrect item or have experienced another issue with your order, please contact travis@jukebuds.com within 3 days of receiving your order with a picture of the items and packing slip.

Non-Returnable Items:

  • Used items

  • Cases

  • Exclusive Items

  • Products considered "Final Sale" (as indicated on the product page)

 

Exchanges:

Exchanges are offered on defective items within 30 days of purchase. If your order included duties and taxes, you will not be credited for duties and taxes paid. Please note that the cost of the exchange shipping label is the customer’s responsibility. Once your exchange is received and inspected, we will notify you of the approval or rejection of your exchange. If you are approved, we will ship out your package and you'll get an email with your tracking number. If you are denied, we will contact you with the reason your exchange was denied.

Before you Process a Exchange:​

  • If your item is defective we can offer an exchange. We can only exchange defective items for up to 30 days after you receive your order.

  • Once our distribution center receives your exchanged order, please allow up to 10 days for us to inspect and process your exchange.

  • Once your exchange is processed and approved send out your replacement and you'll be notified via email.

  • The exchange shipping costs are the customer’s responsibility.

  • All exchanges must be correctly processed through: travis@jukebuds.com. JukeBuds items sent to our distribution center without a exchange done through travis@jukebuds.com will be discarded upon receipt.

  • By issuing an exchange to  JukeBuds, you agree to the terms of the Exchange Policy.

  • If the exchange does not meet the criteria above, the exchange will be rejected and discarded and a refund/replacement will not be issued.  JukeBuds will return rejected exchange merchandise.

  • If you are exchanging a “gift”, you will need the order number and email address used to place the order.  

  • JukeBuds does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. You must provide a tracking number when you exchange the order.

 

Reserved Rights Regarding Returns & Exchanges:

JukeBuds reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:​

  • An irregular or excessive returns history involving used items or potential fraudulent or criminal activity.

  • JukeBuds items sent to our distribution center without a return/exchange processed through travis@jukebuds.com will be discarded upon receipt and will not be refunded.

 

Similarly, JukeBuds reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

 

To Process a Return or Exchange for Domestic and International Customers:

By processing a return you acknowledge and have read our entire Return Policy and understand the terms.

Please email travis@jukebuds.com to begin a return. Please include the order number and email address used to place the order.

Cancellations:

JukeBuds is unable to cancel an order that has been placed. If you would like to return your items after you've received them for a refund, please make sure they are unused and unopened. Please note, JukeBuds is not responsible for return shipping.

Lost packages:

Once your package begins tracking via our shipping partner, USPS, it means that the package is no longer in our possession and we've done our job of packaging and shipping out your order. If USPS loses your package in transit, you must file a claim with USPS by calling their customer support number, +1 (800) 275-8777. They will attempt to locate your package and contact you with any updates they find. Please note, JukeBuds is unable to process refunds for items lost in transit.